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Refund & Cancellation Policy

Last updated: 8 July 2026. This page is maintained by TVC0 Store to explain how refunds and cancellations are handled for purchases made on tvc0.lovable.app.

1. Scope

This policy applies to all paid orders placed on TVC0 Store — including one-time digital products, access passes, and recurring subscriptions. Free downloads, free channel access and community content are not covered by this policy because no payment is collected.

2. Digital products & access passes

Because access, download links or activation details are delivered immediately after a successful payment, digital orders are generally non-refundable once delivered. You may still request a review in the following cases:

  • Payment was captured but no order or access was created.
  • The delivered file, link or credential does not work and we are unable to restore access within a reasonable time.
  • The product description was materially inaccurate or missed a disclosure required by our Content Safety Policy.
  • Duplicate charge for the same order.

3. Subscriptions

Subscriptions renew automatically until cancelled. You can cancel a subscription at any time from your account page or by writing to us. Cancellation stops all future renewals; the current paid period stays active until it ends and is not refunded on a pro-rata basisunless required by applicable law.

4. Cases we do not refund

  • Change of mind after access, download or activation was delivered.
  • Failure to read the product description, pricing or included items before purchase.
  • Missed usage of a time-limited pass or subscription window.
  • Blocked, restricted or throttled use of the underlying third-party service.
  • Requests received more than 7 days after the delivery date, unless required by law.

5. How to request a refund

  1. Email support@tvc0.store within 7 days of purchase.
  2. Include your order ID, the payment reference and a short description of the issue.
  3. Attach a screenshot or short screen recording if the problem is a delivery failure.

We aim to respond within 3 business days. Approved refunds are issued to the original payment method within 5–10 business daysdepending on your bank or card network.

6. Chargebacks

Please contact us before filing a chargeback with your bank. Chargebacks opened without giving us a chance to help can delay resolution and may result in the associated account being suspended pending investigation.

7. Changes to this policy

We may update this policy from time to time. The version shown here, with the “Last updated” date at the top, is the version that applies to new orders. Existing orders are governed by the version that was live at the time of purchase.

8. Contact

Refund questions: support@tvc0.store. General questions: see our Contact page.